Frequently Asked Questions
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Cancellation & Injuries
- I've booked my experience but I want to change the date - can I do this?
- I have made a booking; however, the Partner Centre has just cancelled my booking. Can I book another experience?
- What should I do if I have injured myself and I am unable to participate in the activity on the chosen date?
- My experience has been cancelled due to no fault of my own - can I have a refund?
- How Will COVID-19 Affect My Experience Day?